Refund policy

 

Returns

That Board Game Company does not offer refunds for change of mind. However, we do accept returns within 30 days of you receiving your order, provided the eligibility criteria below are met.

To be eligible for a return:

  • The game must have been purchased directly from That Board Game Company's website.

  • The item must be in perfect, unopened condition, with the original plastic wrap fully intact.

  • Your return request must be made within 30 days of receiving your order.

To request a return, please contact us at letsplay@thatgamescompany.com or you can request a return by login to your customer account using the same email used for your order. We'll provide you with the return address and instructions.

If your return is approved:

  • You are responsible for the cost of return shipping.

  • You must provide a valid tracking number for the returned parcel.

  • Once we receive and inspect the game, we'll refund the purchase price of the game, less the original shipping charges paid to send the order to you.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or you have received the wrong product, contact us immediately at letsplay@thatgamescompany.com or through our website.

We are committed to resolving these issues as quickly and seamlessly as possible. If your product is confirmed to be faulty or damaged, we'll arrange a replacement as soon as possible at no additional cost.

Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items

  • Gift cards

  • Custom or personalised products

  • Perishable goods (such as food, flowers or plants)

  • Personal care products

  • Hazardous materials, flammable liquids or gases

If you're unsure whether your item is eligible for return, please contact us before sending it back.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify:

  • The item must be in perfect, unopened condition with the original plastic wrap intact.

  • Proof of purchase is required.

  • You are responsible for the cost of return shipping.

  • You can request a return by login to your customer account using the same email used for your order.

Refund Processing

Once we've received and inspected your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at letsplay@thatgamescompany.com.

Our Commitment

While we generally do not provide refunds for change-of-mind purchases, we stand behind the quality of our products. If your game arrives damaged, faulty, or incorrect, we'll work with you to resolve the issue promptly by providing a replacement or another appropriate solution.